This is a pdf file of an unedited manuscript that has been accepted for publication. System usability scale survey template by questionpro is a questionnaire that is used to evaluate the usability of a project. Sus the system usability scale in response to these requirements, a simple usability scale was developed. Measuring usability with the system usability scale sus. Different usability factors should be considered when focusing.
Because there are two basic types of operators humans and other systems, there are different approaches to expressing these requirements. It was originally created as a quick and dirty scale for administering after usability tests on systems like vt100 terminal greenscreen applications. Comparing sus scores across different stages of a project shows how usability is changing. Long a favorite among ux researchers for its simplicity and accuracy, sus is a valuable quantitative tool for anyone trying to optimize the user experience. As a typical example, to answer some items in the isometrics questionnaire of the scale of conformity with user expectations, the users needed long. While some vendors use a 5point, easeofuse rating scale, most vendors use the system usability scale sus, which is a validated posttest questionnaire that measures user satisfaction with product usability. System usability scale sus a key tool in that usability metric toolbox is the system usability scale. The participants scores for each question are converted to a new number, added together and then multiplied by 2. Interpreting the scores usually involves the following process. Oct, 2017 quick usability measurements of applications, websites, and services. Participants will rank each question from 1 to 5 based on how much they agree with the statement they are reading. Rather more than 25 years ago, as part of a usability engineering program, i developed a questionnairethe system usability scale susthat could be used to take a quick measurement of how people perceived the usability of computer systems on which they were working.
Usability factors assessment in health information system. Are you looking to better understand the usability of a system. In an analysis of the system usability scale, bangor, kortum, and miller note the survey provides a single score on a scale that is easily understood by a wide range of people from project managers to computer programmers 2008, p. The questions ended up with ranking questions that system usability scale sus was used. Evaluating improvements and shortcomings in clinician. Usability of health information system is a critical factor for patient safety. The system usability scale sus is the most used questionnaire for measuring perceptions of usability. It has become an industry standard with references in over 600 publications. Ill embed a link in the question for context for those unfamiliar with the term. Luckily in the world of usability, there exists a posttest survey known as the system usability scale, introduced in 1986 by an engineer named john brooke. I think that i would need the support of a technical person to be able to use this system.
The system usability scale sus was introduced by british software engineer john brooke in 1986. Usability requirement an overview sciencedirect topics. Cara menggunakan system usability scale sus selanjutnya, kamu bisa menuliskan data hasil dari responden di excel atau aplikasi lain. Usability requirements deal with how easy it is for an operator to make use of the system. How to use the system usability scale sus to evaluate. System usability scale sus originally created by john brooke dec in 1986, sus is one of the best known standardized usability rating scales. How easy something is to use depends on where you are, who you are, and a number of other factors. For german users, a group of sap usability professionals made a translation available in 20 which we proudly repost in this community. System usability scale sus contains 10 questions where participants are given 15 scale to fill, according to how they agree with every statement regarding product or feature on the test. In systems engineering, the system usability scale sus is a simple, tenitem attitude likert scale giving a global view of subjective assessments of usability. It is technology independent and can be used to measure the usability of hardware, software, websites, cell phones, etc. Brooke, 1996 is an instrument commonly utilized in usability testing of commercial products.
It has been used extensively by various industries to test numerous systems and applications, including hardware, software, mobile devices, websites and applications usability. In response to these requirements, a simple usability scale was developed. Contoh rekap datanya seperti pada tabel dibawah ini. Empirical evaluation of the system usability scale orfanou, tselios, and katsanos this work is licensed under a creative commons attribution 4. Pdf validation of the system usability scale sus researchgate. For optimal usability, add structural tags to your pdf files, then validate and correct the resulting structure. The sus is a 10 item questionnaire with 5 response options. Rather more than 25 years ago, as part of a usability engineering program, i developed a questionnairethe system usability scale susthat could be used to take a quick measurement of how peo.
Originally developed by john brooke in 1986, over the last 31 years its become an indispensable method to quickly and accurately determine how a sites user experience compares to industry standards. Systems usability is one of the critical attribute of any systems quality. Jan 26, 2015 the system usability scale is an attempt to solve this problem. The sus is one of the most popular methods in the literature which is devised mainly to evaluate the usability. System usability scale sus usability body of knowledge. Sus is technology independent and has since been tested on hardware.
System usability scale sus score interpretation interpreting the scores usually involves the following process. What is the difference between these questionnaires and which should you use. The system usability scale can give you a pretty precise spotlight on where to dig deeper for usability issues and where to unpack the rest of your ux toolbox. The system usability scale sus was invented by john brooke in 1986 and is a quick and dirty but trusted way to measure the perceived usability of your website or app. Participants reported demographic data before every session and completed the system usability scale sus afterwards. A practical guide to the system usability scale sus. The system usability scale is a questionnaire of 10 statements, much like the nps net promoter score, but instead of measuring the loyalty of customers towards your brand, the sus measures the perception of usability of your tool, system or website. In order to quantify the satisfaction of the university participants for using the elearning platform, the system usability scale sus brooke, 1996 is considered at the end of the experiment session.
It was developed by john brooke at digital equipment corporation in the uk in 1986 as a tool to be used in usability engineering of electronic office systems. Does anyone know of a good spanish translation of the system usability scale sus survey. From relatively inauspicious beginnings, when its originator described it as a quick and. System usability scale survey template sample survey.
The system usability scale sus is a simple, tenitem scale giving a global view of subjective assessments of usability. Physicians score ehrs an f on usability, study finds. Another alternative to pssuq is the system usability scale sus. The translation is based on a crowdsourcing project initiated by wolfgang reinhardt during his time at the university of paderborn. Pdf for almost 20 years, practitioners and researchers have been using the system usability scale sus as a quick and dirty method of. An overview of the system usability scale in library website. How to convert pdf to word without software duration. Jan 06, 2015 you need a quick usability assessment of an already deployed system. Measuring usability with system usability scale sus. Recently the research focused on the usability of his from users point of view such as doctor s, nurses, technicians or even patient 3.
It can be used to rate the usability of any system. The system usability scale sus is a tenitem rating scale for measuring perceived usability. Revitalizing sus, the system usability scale jens oliver meiert. It measures the perceived usability level of a product. This questionnaire is based on the system usability scale sus, which was. For almost 20 years, practitioners and researchers have been using the system usability scale sus as a quick and dirty method of evaluating the usability of different websites, software, and other humanmachine systems. The system usability scale brooke, 1996 is a widely used, standardized 10item questionnaire to measure user satisfaction. Usability testing we incorporate multiple rounds of usability testing into the development of our products, recording responses to real life tasks within the system and tracking measures such as mouse clicks, mouse movement, and time on task. To get a more complete picture, we need to rely on usability metrics that are standardized and commonly used throughout many industries, as a means to benchmark our designs when running unmoderated and moderated user research studies. The system usability scale sus is the most widely used standardized questionnaire for the assessment of perceived usability.
This suggests that the underlying constructs of the sus may not be well understood. A background report on usability and electronic health records prepared by westat under contract no. It is often assumed that a likert scale is simply one based on forced. While theres no need to repeat everything written in that pdf, i may cite some important paragraphs from it. Recently, usability is considered as a key quality attribute in the critical systems which is not limited only to ecommerce, games and health information systems. The system usability scale sus is an inexpensive, yet effective tool for assessing the usability of a product, including web sites, cell phones, interactive voice response systems, tv. The system usability scale sus was released into this world by john brooke in 1986. Think aloud and near live usability testing of two. The participants were asked to answer questions related with the tasks, in terms of agreement from strongly disagree to strongly agree, in 5 steps. System usability scale perceived usability of each of the controls was assessed by administering the system usability scale sus questionnaire to each participant following completion of all tasks with each control. Brooke himself describes sus as a quick and dirty tool for assessing the usability of electronic office systems. The system usability scale sus is a standardized metric for measuring the usability of a website or other interactive system.
I think that i would like to use this system frequently. The system usability scale, or sus, is a usability quantification survey created in 1986, by john brooke at digital equipment corporation dec, now part of hewlettpackard. Sus can be used to quantify the usability of websites, apps, or any software or hardware that users interact with. As an example, to obtain a single numerical result for a questionnairebased metric, we might use the average of scores on questions 1, 2, 5, and 8 as averaged. These questions wereasked in order to compare the tasks better and understand the problematic parts of th. I think that i would like to use this website frequently. System usability scale measurement tool quick usability. Op if youre using acronyms in questions you shouldnt assume everyone knows what you are referring to. This questionnaire is used as a quantitative method to dwell upon the global view on the subjective assessment of usability. There are different usability factors, which are expected to influence systems usability. Developed by john brooke at digital equipment corporation, uses 10 likerttype statements with responses based on a 5point scale. The wide range distribution of health information systems is expected to receive extensive investigations with respect to.
I m u i mss u y y r o r o t n t n e e v n v n i i t n t n e m e me e r u r u s s a a e m e m y y t t i i l l i b i b a a s u s u e e r r a w a w t t f o f ss o. It focuses on providing lightweight 10 questions subjective feedback from users. A sus score appeals to stakeholders because it is simple, reliable and costeffective. In this study, participants were asked to think aloud while completing a. How to use the system usability scale sus to evaluate the.
A solid resource of different language versions would be great if such a thing exists. Perceived usability evaluation of learning management. Learn how to create more usable, useful, and accessible websites. It consists of a 10 item questionnaire with five response. For each of the following statements, mark one box that best.
System usability scale sus questionnaire surveygiz. When a sus is used, participants are asked to score the following 10 items with one of five responses that range from strongly agree to strongly disagree. As a service to our customers we are providing this early version of the manuscript. System usability scale susthat could be used to take a quick measurement of how people. This article serves as an introduction to the symposium. For each of the following statements, mark one box that best describes your reactions to the website today. Revisiting the factor structure of the system usability scale. The system usability scale sus is undoubtedly the most frequently used questionnaire to measure usability.
The system usability scale, or sus, was created in 1986 by john brooke as a quick and dirty way to measure the usability of products usability. This post provides details and some tools to get started right away. You need a quick usability assessment of an already deployed system. Usability all items except 4 and 10 and learnability items 4 and 10. The system usability scale sus is a commonly used, freely distributed, and reliable questionnaire consisting of 10 items.
The system usability scale sample survey template consists of only 10 questions, which are answered using a likert scale. These survey questions are used as a quantitative method to evaluate and get actionable insights on the usability of a wide variety of new systems which may be either software or hardware. Pssuq poststudy system usability questionnaire uiux trend. The system usability scale sus provides a quick and dirty, reliable tool for measuring the usability. System usability scale sus is a questionnaire that is used to evaluate the usability of products and services. The system usability scale, or sus, is a simple survey that provides a highlevel score for the usability of a product. This study aimed to adapt the sus into turkish and investigate its validity and reliability. Researchers invited a random sample of 1,250 physicians from the american medical associations physician master file to respond to a system usability scale questionnaire on. Medical practitioners usually encounter usability difficulties while using a health information system like other systems. The system usability scale sus questionnaire that was developed in english has been widely used in the literature for assessing perceived usability of interactive systems. Measuring usability with the system usability scale sus it is the 30th anniversary of the creation of the most used questionnaire for measuring perceptions of usability. Exploring user satisfaction for elearning systems via usage. The sample below shows a pssuq questionnaire to measure the usability of a website.
The system usability scale is a likert scale which includes 10 questions which users of your website will answer. Pdf what does the system usability scale sus measure. System usability scale a case study paul olyslager. The system usability scale sus is a 10question questionnaire that offers a quick, costeffective yet accurate way to evaluate the usability of a website. Sus is a widely recognised industry standard which uses 10 questions to provide a. In 2009, we published a paper in which we showed how three independent sources of data indicated that, rather than being a unidimensional measure of perceived usability, the system usability scale apparently had two factors. If they were then presented with a long questionnaire, containing in excess of 25 questions it. It was created by john brooke while he was working at digital equipment corporation in 1986 in the u. System usability scale sus is one of the most efficient ways of gathering statistically valid data and giving your appsite a clear and reasonably precise score. In ux, sus is always used in an online survey or after each usability testing session for users to fill in if the year 1986 crosses your mind, yes you are right to be curious. How to measure product usability with the system usability. Unfortunately im not a spanish speaker myself however am testing with people who are.
Aug 01, 2006 always indicate a pdf file s size adjacent to the active link the on the linking page so users can make an informed decision before trying to download or view it. It was developed by john brooke at digital equipment corporation in the uk in 1986 as a tool to be used in usability. Perceived usability evaluation of learning management systems. An overview of the system usability scale in library. System usability scale an overview sciencedirect topics. Measuring and interpreting system usability scale sus.